Ever get on the phone with a tech support department, only to find you know a lot more about the product or service than the person on the other end of the phone? That’s been my day.

All day today, Cingular GPRS works, then doesn’t work, works again, then goes dark once more. All. Day. Long.

The entire time, nothing but excellent GSM signal. Full bars, or all but 1 bar the entire time. GPRS yo-yo all day long. I’ve had to endure such insightful questions, as “Can you make and receive calls? If you can do that, GPRS is working.” Nevermind the distinction between packet-switched and circuit-switched connections. “It must be a SIM card or a handset issue.” Uh, on 3 different SIM cards, all tried in 5 different devices? I don’t think so. Oh yeah, and this all worked 100% last night before I went to bed.

I did finally get to talk to a guy who seemed to understand the problem I’ve been seeing. It seems that I’m more well-versed in how GPRS works than the majority Cingular’s “tech support”. If one of you is out there reading this, email me, convince me that you’re not all a gang of idiots (save the one clue-filled guy I spoke to, you know who you are – the guy who knew the answer to “life, the universe and everything”).

Thankfully, Intellisync also works over Wifi. So, my E70 has stayed connected all day today, at least while I was in the house.

Currently playing in iTunes: (Nothing But) Flowers by Talking Heads